Good to Know
Frequently Asked Questions
Why should I book directly instead of Airbnb or VRBO?
Great question. When you book direct at whiteoakreserve.com, you get perks that simply aren't available through third-party platforms:
- Direct communication with us — no platform messaging delays
- Flexible rescheduling handled personally
Booking platforms also charge guests a service fee of 12–15% on top of the nightly rate. That money goes to them. When you book direct, you keep it, you support a small business — and we put more into making your stay exceptional.
What do you recommend to do in the area?
There are so many things to do — wineries, restaurants, hiking, kayaking, gold mining, and much more. Check out our guide to the area here.
How far in advance can you book a trip?
We currently open up our calendar 6 months in advance.
When is check-in / checkout?
Check-in is 4pm. Check-out is 10am.
Do you offer an early check-in option?
Yes, To request early check-in and or late checkout simply add the perk to your stay at checkout or you can add it from our Enhance Your Stay, page on the site. (Early check-in & Late checkout are not guaranteed & depend on availability)
Are children allowed?
Unfortunately, our cabins are not suitable for children under the age of 8, except for infants who are not yet mobile.
Are pets allowed?
Yes, Pets are allowed ONLY at Ridgeline .
When is the best time to visit?
Any season! Our cabins are designed to be enjoyed year-round, and each season has its own charm. Peak foliage runs late October through the beginning of November.
Is there cell service and WiFi?
Yes — both are available.
Do the outdoor showers operate in the winter?
The outdoor showers stay on through early winter but are turned off if the temperature dips to or below 35°F. They are permanently turned off until Spring. (generally around end of October), when temp regularly dips at night.
What is the cancellation policy?
- 50% refund for cancellations 30 days before arrival
- 0% refund for cancellations fewer than 30 days before arrival
Can I reschedule my trip?
We're happy to reschedule your stay up to 35 days prior to check-in. We're unable to reschedule with less than 35 days' notice before your scheduled check-in, and only one rescheduling request is accepted per stay.
What kitchen utensils and supplies are offered?
We have everything you need for light cooking.
Appliances: Grill (with propane), mini-fridge with mini freezer, 2-burner stovetop, microwave, instant hot water heater, electric coffee grinder, French press.
Cooking utensils: Pots and pans with lids, strainer, spatulas, cutting boards, grill utensils, measuring cups, ice cream scoop, wine opener, and more.
Cooking elements: Salt and pepper, olive oil, cooking spray, and other spices.
How private are the cabins and surrounding area?
The cabins were designed with privacy in mind. There are no other structures visible from the cabins throughout most of the year, and minimal structures visible in winter. Blackout blinds on all first-floor windows and doors add further privacy, and you can slide the outdoor barn door shut on the deck and lock it. Our cabins are spaced more than 200 feet apart, and the woods and terrain lend a real sense of seclusion — even in winter, when the cabins are slightly more visible, the privacy amenities built into each one keep that secluded feeling intact.
Are decoration packages offered?
Yes — we can create a custom package based on your needs. Please message us to inquire further.