Good to Know
Frequently Asked Questions
Why should I book directly instead of Airbnb or VRBO?
Great question. When you book direct at whiteoakreserve.com, you get perks that simply aren't available through third-party platforms:
- Early check-in at 2pm (instead of 4pm)
- Late checkout at noon (instead of 10am)
- 8% off your total stay — use code WHITEOAKDIRECT
- Direct communication with us — no platform messaging delays
- Flexible rescheduling handled personally
Booking platforms also charge guests a service fee of 12–15% on top of the nightly rate. That money goes to them. When you book direct, you keep it, you support a small business — and we put more into making your stay exceptional.
What do you recommend to do in the area?
There are so many things to do — wineries, restaurants, hiking, kayaking, gold mining, and much more. Check out our guide to the area here.
How far in advance can you book a trip?
We currently open up our calendar 6 months in advance.
When is check-in / checkout?
Check-in is 4pm. Check-out is 10am.
Do you offer an early check-in option?
Guests who book directly through whiteoakreserve.com receive complimentary early check-in at 2pm and late checkout at noon, subject to same-day availability. This perk is exclusive to direct bookings and isn't available on Airbnb, VRBO, or other platforms. To request it, simply note your preferred arrival time in the booking notes when you book direct.
Are children allowed?
Unfortunately, our cabins are not suitable for children under the age of 8, except for infants who are not yet mobile.
Are pets allowed?
No, we have a strict no-pets policy.
When is the best time to visit?
Any season! Our cabins are designed to be enjoyed year-round, and each season has its own charm. Peak foliage runs late October through the beginning of November.
Is there cell service and WiFi?
Yes — both are available.
Do the outdoor showers operate in the winter?
Yes, the outdoor showers stay on throughout the winter and are only turned off if the temperature dips below 35°F, which is rare.
What is the cancellation policy?
- 100% refund for cancellations 90+ days before arrival, or within 48 hours of booking
- 50% refund for cancellations 35+ days before arrival
- 0% refund for cancellations 34 days or fewer before arrival
Can I reschedule my trip?
We're happy to reschedule your stay up to 35 days prior to check-in. We're unable to reschedule with less than 35 days' notice before your scheduled check-in, and only one rescheduling request is accepted per stay.
What kitchen utensils and supplies are offered?
We have everything you need for light cooking.
Appliances: Grill (with propane), mini-fridge with mini freezer, 2-burner stovetop, microwave, instant hot water heater, electric coffee grinder, French press.
Cooking utensils: Pots and pans with lids, strainer, spatulas, cutting boards, grill utensils, measuring cups, ice cream scoop, wine opener, and more.
Cooking elements: Salt and pepper, olive oil, cooking spray, and other spices.
How private are the cabins and surrounding area?
The cabins were designed with privacy in mind. There are no other structures visible from the cabins throughout most of the year, and minimal structures visible in winter. Blackout blinds on all first-floor windows and doors add further privacy, and you can slide the outdoor barn door shut on the deck and lock it. Our cabins are spaced more than 200 feet apart, and the woods and terrain lend a real sense of seclusion — even in winter, when the cabins are slightly more visible, the privacy amenities built into each one keep that secluded feeling intact.
Are decoration packages offered?
Yes — we can create a custom package based on your needs. Please message us to inquire further.